FAQs

What is the turnaround time on your reports?

Cutting Edge strives to return reports within an average of 24-72 hours. Our current TAT (turnaround time) is slightly over 8 hours. This timeframe is dependent on the state/county the research is being conducted in and having complete information or documents for the ordered searches.

What information is needed for all reports?

You must supply the full name, date of birth and Social Security number for all ordered reports. If the current address is provided, it is good practice to enter it into the ordering system in case it is needed for additional information.

Is there an additional charge for aliases?

Yes, searching for aliases and former names will incur additional charges. Criminal searches are name-based, never SSN-based. Searching additional names is another search.

Who do I contact in case I have questions about my account, have technical issues or have a question about a report?

Contact our main number, (714) 587-9166 (toll-free 833-424-3247). You can also email Support@CEBackgroundChecks.com. We pride ourselves on our one-hour response time to any inquiries from our clients, no waiting for your issue to be resolved.

What are my responsibilities under the Fair Credit Reporting Act (FCRA)?

  1. Have permissible purposes to obtain a consumer report and certify compliance with the FCRA.
  2. Provide Applicant/employee with a written disclosure prior to obtaining a consumer report for employment purposes, must notify applicant/employee by providing a stand-alone, clear and conspicuous disclosure in writing to applicant/employee that an investigative consumer report may be obtained and provide them with a copy of the Summary of Your Rights Under the FCRA. The disclosure notice cannot be contained in an employment application.
  3. Obtain written authorization from applicant/employee. If you intend for the authorization to allow you to obtain consumer reports through the course of an employee’s employment, you must state this clearly in the authorization.
  4. Follow FCRA Adverse Action requirements (2 steps).
    1. Pre-Adverse Action Letter. Before you decide to reject an applicant or take any adverse employment action based on information obtained from the consumer report, you must send the applicant/employee a Pre-Adverse action notice along with a copy of the consumer report and a copy of the FTC’s “A Summary of Your Rights Under the Fair Credit Reporting Act” to allow the person the opportunity to review the report.
    2. Adverse Action Notice. About the five days after sending the Pre-Adverse Action Notice, If you decide to take adverse action based on information in the consumer report, you must send the applicant/employee an Adverse action notice along with a copy of the consumer report and a copy of the FTC’s “A Summary of Your Rights Under the Fair Credit Reporting Act” to allow the person the opportunity to review the report. For more detailed information, please visit:
      https://www.ftc.gov/tips-advice/business-center/guidance/using-consumer-reports-what-employers-need-know

When should I send in the signed release forms?

Releases must be signed for all applicants and kept on file at your location. It is good practice to upload them along with your online request. Some institutions will not complete the necessary research for an applicant without seeing a copy of the release. Providing the release during the ordering process will ensure a quick turnaround on your complete order.

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